Taxes & Duties

  • VAT will be payable on all purchases within the EU, and will be tabulated based on the destination country of the shipment. This amended VAT rate will be displayed at check-out.

  • VAT may be payable for any shipments outside the EU, but as Five Carbon Ltd. does not normally ship outside the EU, please Speak to an Expert for detailed charges & guidance.

  • As Five Carbon Ltd. is an internet-based mail order company, it is ineligible to participate in the UK VAT Retail Export Scheme, and thus any purchases from within the EU to be exported out of the EU, will not be eligible for a reimbursement of VAT. Speak to an Expert to find out precise information and how we may be able to help.

  • If you have requested a special shipment outside the EU, the customs office of the destination country may require the payment of import duties, taxes, customs fees, or other charges to your order. These fees are your (recipient’s) responsibility. Once we receive notice that your order has arrived at the customs office, either the courier company or ourselves will contact you to arrange for any charges that may be due.