Payment & Returns
Payment will be taken by either credit or debit card via Barclaycard merchant services. Once we receive your order, and the payment is processed, stock availability is re-checked. On rare occasion, it may be that the selected product(s) are no longer available. If this were to happen we would apprise you as soon as possible and process a refund for the entire amount.
At times, due to high transaction volumes, there could be an error in price display, whereby the website incorrectly posts a price. Though such instances are rare, in the event you receive a confirmation of order at an incorrect price, we will contact you immediately. You will then have the option of purchasing the product(s) at the correct price or cancelling your order. If we are unable to reach you, we will treat the order as cancelled, and any funds, if already paid, will be refunded.
All prices include VAT unless explicitly stated. The VAT charged depends on the destination within the EU to which the product(s) will be shipped. As VAT rates differ among EU nations, the final cost will not be tabulated until the check-out page where VAT will be updated for the delivery address. Please reference the Taxes & Duties section for further information.
You agree that Five Carbon Ltd. shall have no liability to you for any loss, damage, costs, expenses, or other claims that you may incur.
You agree to indemnify Five Carbon Ltd. against all costs and expenses incurred by us in obtaining payments from you in the event that a failed payment occurs.
Five Carbon Limited provides a 28-day return policy on all items under the purchase price of £25,000 from the day you receive your item(s) (this is limited to 7 day return for any item[s] with a purchase price greater than £25,000). If you are not satisfied with your purchase, and the packaging, contents, and all accompanying material are unused, you will have 14 days from the receipt of shipment (as confirmed by your tracking order), or 7 days if the purchase price is over £25,000, to notify us of your decision to return the items. You will then have a further 14 days to return the item. To qualify for a refund, the product(s) must be unused, sent back in the original packaging and with any original certificate(s). If the original certificate(s) is(are) not sent back, or is(are) damaged, a cost of up to £350 per a replacement certificate will be deducted. A further fee may also be assessed if the original packaging and collateral material is not re-usable; this will be at the discretion of Five Carbon Limited. This amount will be deducted from the refund that is issued. Please note that all shipping and insurance costs for returns will be your responsibility and at your discretion. We assume no liability for any issues with return-shipping, including delay, cancellation, or loss or damage to any item, and cannot process a refund until we have received the item(s). In order to request a refund, please Contact Us for specific instructions. Please do not attempt to return any item without receiving qualified details of what to include with your shipment and where to send the product. We assume no responsibility for any returns that we do not receive.